Yesterday I checked my bank account (just because I have received money from my school and my paycheck so I was able to put things in order). To see and rejoice the fact that I have no debt what so ever. Then I noticed that I actually had a bit more in my savings than I had had yesterday, and went to check it out. I was glad to see that my rent deposit was paid back. Unfortunately it was less than expecte. So I went to see if they had written anything as a note, as hell no had they contacted me before about it. No phone call, no letter! So just think how surprised and furious I was after learning that they had taken 250 euros from the deposit for making new keys (not quite what they wrote, but with the same meaning)!
There was no problem with the keys and all keys were returned! To my luck I had checked my account afted three which meant that the place was closed. So I have had to wait till now to call them. Three more minutes before they open. I already sent an email to them requesting more information, but the person I sent it to is not there. That is just so annoying. I could just scream! Well yesterday I could have. I am writing this now, so that I will be in the right mood for the phone call. I am soo prepared to use some good old swear words to make my point. I might be a single girl living alone, but hell no you are taking an advantage of me.
Also they could have written down another explanation for the deposit being lower. I might have accepted it if it would have been reasonable. The key thing, is not reasonable!
//edit: Called few minutes after nine; was forwarded to superintendent; got in a loop where no-one answered. Called again after few minutes of wait; got connected to a superintendent; explained my issue and gave my contact information; were promised a contact from my old superintendent. Half hours later I got a call from her; explained my issue and got back "I am so busy right now, tell me your old address and contact information"; ...! Wait what?! You just called me, so you should have my phone number and I already told one person there all the needed information (and I know it is not that big of a place so information should transfer). I was pleasent and gave it to her. So now I am still waiting for news. Just trying not to yell at anyone over the phone, that's my mission for today.
//edit: Called few minutes after nine; was forwarded to superintendent; got in a loop where no-one answered. Called again after few minutes of wait; got connected to a superintendent; explained my issue and gave my contact information; were promised a contact from my old superintendent. Half hours later I got a call from her; explained my issue and got back "I am so busy right now, tell me your old address and contact information"; ...! Wait what?! You just called me, so you should have my phone number and I already told one person there all the needed information (and I know it is not that big of a place so information should transfer). I was pleasent and gave it to her. So now I am still waiting for news. Just trying not to yell at anyone over the phone, that's my mission for today.
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