I have done (replied or unsubscribed) over 200 emails. Almost 250 emails today and still am going to continue! Yay me!
I was surprised that I only few times wanted to through my laptop out of the window. And I mean really, really, really... REALLY wanted to through my laptop. I just wonder what kicks do some people get when they cannot behave on email. I mean if you see person face to face you don't start yelling or swearing to them.
Now it seems that most of the email users want information now and not later. (Well if they want support, why don't they contact support...) You won't believe what kind of shit comes through sometimes. Usually all I need to do is copy paste information from FAQ (usually they say that information was not found in FAQ or if it was, then it was not the right information). The best part is that when they receive the same information from me it is the right information...
And about those 250 emails... most of them were unsubscribe emails. You might wonder why we are doing it manually. Well not all are done manually, only the marketing. This is because people answer to the emails even though we would give them link where to unsubscribe. They ask questions, even though we say the email address is inactive. Then when I receive my first email from the customers, they say that no-one is answering to them (hey, if it is said email is inactive it means that it is inactive...) and that they are lucky to find someone.
In our frontpage is link for 24/7 chat and link to our support system. Not hard to find if you go to our page (as almost all say they have done...) and look at it!
I normally don't put any work stuff to this blog... ( well you haven't read everything that I have written here, and if you have: I can't remember everything I have written here ;) ) So this is a special occation. Promise not to do this very often.
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